We are committed to protecting your personal information and complying with UK GDPR.

PRIVACY POLICY (UK GDPR COMPLIANT)

Alpha Cleaning Services Ltd
Version: 1.0
Review Date: 1 December 2026
Approved By: Director

⸻

1. Purpose

This Privacy Policy explains how Alpha Cleaning Services Ltd (“ACS Ltd”, “we”, “us”) collects, uses, stores and protects personal data in accordance with the UK GDPR and the Data Protection Act 2018.

⸻

2. Personal Data We Collect

We may collect the following categories of personal information:

• Contact details (name, phone, email, address)

• Client service information (property details, access instructions, schedules)

• Employee and subcontractor information

• Website and enquiry form data

• CCTV images where provided by clients (e.g., schools, HMOs)

We do not collect unnecessary or excessive data.

⸻

3. Lawful Bases for Processing

We process data under the following lawful bases:

• Contract: to deliver cleaning services

• Legal Obligation: insurance, tax, employment, safeguarding

• Legitimate Interests: service quality, staffing, client records

• Consent: marketing communications (opt-in only)

⸻

4. How We Use Personal Data

• Provide cleaning services

• Manage staff scheduling

• Issue invoices and statements

• Respond to queries

• Maintain service quality

• Meet health & safety or safeguarding obligations

• Comply with legal and regulatory duties

⸻

5. Data Sharing

We do not sell or trade personal data.
We may share limited data with:

• Insurers (where required)

• HMRC

• Payment processors

• Approved subcontractors

• Emergency services (in safeguarding or safety cases)

⸻

6. Data Retention

Typical retention periods:

• Client contracts & financial records: 6 years

• Employee files: 6 years after leaving

• Enquiry forms: 12 months

• Cleaning schedules/records: 12–24 months

⸻

7. Data Security

We maintain strict controls including:

• Encrypted storage

• Password-protected systems

• Limited access permissions

• Secure disposal procedures

• Staff training on confidentiality and GDPR

⸻

8. Your Rights

Under UK GDPR, individuals may:

• Access their data

• Correct inaccurate information

• Request deletion (where applicable)

• Restrict processing

• Object to processing

• Request a copy (data portability)

Requests can be made via: admin@alphacleaningservices.uk

⸻

9. Complaints

Concerns may be raised with:
Information Commissioner’s Office (ICO)
www.ico.org.uk