Alpha Cleaning Services Ltd
Version: 1.0
Review Date: 1 December 2026
Approved By: Director

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Alpha Cleaning Services Ltd is committed to creating a workplace and service environment where all individuals are valued, treated equally and supported to thrive.

We promote a culture of inclusion and do not tolerate discrimination, harassment or victimisation in any form.
We comply fully with the Equality Act 2010 and ensure that our policies, recruitment processes and working practices reflect our commitment to equal opportunities.

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Our Commitment

• Treat all employees, contractors, clients and service users with dignity and respect
• Promote equality across age, disability, gender, race, religion, sexual orientation and all protected characteristics
• Ensure fair and transparent recruitment and employment practices
• Provide an inclusive working environment free from discrimination and harassment
• Offer training and development opportunities to support staff progression
• Make reasonable adjustments for employees with disabilities
• Encourage a diverse workforce that reflects the communities we serve

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Raising Concerns

We maintain clear and confidential reporting routes for anyone who experiences or witnesses discrimination or unfair treatment.
Concerns are taken seriously and addressed promptly.

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Our Promise

We will continue to review, improve and uphold high standards of equality, diversity and inclusion throughout our organisation and supply chain.

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Full Equality, Diversity & Inclusion Policy

Alpha Cleaning Services Ltd
Version: 1.0
Review Date: 1 December 2026
Approved By: Director

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1. Statement of Commitment

Alpha Cleaning Services Ltd (“ACS Ltd”) is committed to promoting equality, diversity and inclusion (EDI) across all areas of our operations.
We believe every individual should be treated with dignity and respect, and we actively work to eliminate discrimination, harassment, victimisation or any conduct that breaches the Equality Act 2010.

We foster a culture where differences are valued, opportunities are accessible to all, and everyone feels safe, included and supported.

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2. Purpose of This Policy

• Ensures equal opportunities in recruitment, training and employment
• Promotes a workplace free from discrimination
• Supports diversity across our workforce
• Provides an inclusive, respectful environment for staff and clients
• Complies fully with the Equality Act 2010 and relevant UK legislation

It applies to all employees, subcontractors, job applicants, clients and service users.

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3. Our Business & Approach to Inclusion

ACS Ltd provides commercial and domestic cleaning services across London, Surrey and Kent.

We ensure that equality, fairness and respect are embedded in:

• Team supervision and management
• Recruitment and onboarding
• Training and career development
• Daily cleaning operations across schools and commercial sites
• Client interactions and service delivery
• Supplier and contractor engagement

We are committed to creating a workforce that reflects the diverse communities we serve.

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4. Legal Compliance

We comply with the Equality Act 2010, which protects individuals from discrimination on the basis of:

• Age
• Disability
• Gender reassignment
• Marriage and civil partnership
• Pregnancy and maternity
• Race
• Religion or belief
• Sex
• Sexual orientation

We also uphold duties under:

• Human Rights Act 1998
• Employment Rights Act 1996
• Health & Safety at Work Act 1974
• Modern Slavery Act 2015

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5. Our Standards & Expectations

• Treat others with dignity and respect
• Avoid discriminatory behaviour or language
• Support an inclusive environment
• Promote fairness and equal opportunities
• Follow company policies and training requirements
• Report concerns or incidents immediately

ACS Ltd will not tolerate any form of:

• Harassment
• Bullying
• Discrimination
• Victimisation
• Unfair treatment

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6. Recruitment & Employment Practices

• Fair and transparent recruitment processes
• Opportunities based solely on skills, merit and suitability
• Reasonable adjustments for employees or applicants with disabilities
• Equal access to development and training
• Fair treatment in performance and promotion decisions

No employee or applicant will be disadvantaged because of a protected characteristic.

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7. Reporting Concerns

Any employee or contractor who experiences or witnesses discrimination, harassment or unfair treatment can report this through:

• Their Line Manager or Supervisor
• Cluster Manager
• HR / Management Team
• Confidential reporting routes

Reports are handled promptly, fairly and sensitively.
No one will face retaliation for raising a legitimate concern.

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8. Monitoring & Review

• Workforce diversity
• Recruitment outcomes
• Promotion and training access
• Complaints and incidents
• Policy effectiveness

This policy will be reviewed annually or earlier if legislation or business needs change.

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9. Summary of Our Equality Commitment

• Everyone is treated fairly
• Differences are respected
• Discrimination is not tolerated
• Opportunities are open to all
• Inclusion is a shared responsibility
• Employees feel valued and supported

We will continue to work with staff, clients and partners to maintain a positive, diverse and inclusive culture.